Question 1

Why am I not receiving C points after a successful purchase?

Accepted Answer

Please ensure you are using the same email ID for both account creation and while checking out. If you have already made a purchase and still don’t see your C points, kindly request assistance via the support chat, and we’ll be happy to help! 😊

Question 2

I can't get SSD storage on my instance

Accepted Answer

Balanced and Gaming Instances are eligible to get free SSD attached to it. To use the feature 
1. Launch your instance
2. Login to your instance 
3. Go to Disk Management 
4.  Create a simple volume which is available
 
To get more help, you can download our User Manual or chat with us.

Question 3

Is there any free trial?

Accepted Answer

Yes, new users get free 10 C Points in their account. So, you can launch SIMPLE instance for 1 hour to get the experience.

Question 4

How can I add C Points to my account?

Accepted Answer

To add C Points to your account, please follow these steps:

1. Go to the Profile Menu on your website.
2. Look for the option "My C Points" and click on it. This will take you to the C Points management page.
3. On the C Points page, scroll down to the bottom of the page.
4. You will find an option to buy and add C Points to your account. Click on this option.
5. Follow the instructions provided to complete the purchase process. This may involve selecting the desired quantity of C Points and providing payment information.
6. Once the transaction is successfully completed, the purchased C Points will be added to your account.
If you encounter any issues during the process or have any questions, please feel free to reach out to our support team for assistance.

Question 5

I couldn't connect my PC.

Accepted Answer

If you are unable to connect your PC, please allow up to 3 minutes after launching your PC. Sometimes, the PC may take a few moments to warm up and establish a connection. If you try to connect less than 3 minutes after the launch, you may not be able to establish the connection. Please wait for a few minutes and try again.

Please feel free to reach out to us if you have any further questions or concerns. Our support team is here to assist you.

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